1. Where does Timberrelay ship?

We currently ship within the United States only. At this time, international shipping is not available.

2. How much does shipping cost?

We offer free shipping on all orders within the United States. There are no additional shipping or handling fees.

3. How long does it take to process an order?

Orders are processed within 1 to 2 business days, Monday through Friday, excluding holidays.

4. What is the total delivery time for an order?

The total shipping time, including handling and transit, is typically 4 to 9 business days, depending on your location.

5. What is the order cut-off time?

The daily order cut-off time is 4:00 PM (GMT-07:00). Orders placed after this time will be processed on the next business day.

6. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.

7. What shipping carriers do you use?

We work with reliable U.S.-based shipping carriers to ensure safe and timely delivery. Carrier selection may vary based on destination.

8. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

9. Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways, and we do not store your full payment information.

10. What currency are payments processed in?

All prices and payments on Timberrelay.com are processed in USD (United States Dollars).

11. What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery, provided the items are new and unused.

12. Do you charge return shipping or restocking fees?

No. We provide a free return shipping label, and there are no restocking fees.

13. How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are processed within 7 business days to the original payment method.

14. Do you offer exchanges?

Yes. We accept exchanges for eligible items within the 30-day return window. Please contact our support team for instructions.

15. What should I do if my package is marked as delivered but I didn’t receive it?

First, check your delivery address, surrounding areas, and with neighbors. If the package is confirmed lost, contact us at [email protected], and we will assist with a replacement or refund.