At Timberrelay, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the policy below to understand your options for returns, exchanges, and refunds when shopping at https://timberrelay.com.

Return Window and Eligibility

We accept returns within 30 days of delivery, provided the following conditions are met:

• Products must be new, unused, and unaltered

• Items must be returned in their original packaging

• Returns are accepted for both defective and non-defective products

• Customers must contact us at [email protected] to request return instructions before sending any item back

Returns requested after 30 days from the delivery date will not be accepted.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us as soon as possible. When reaching out, include:

• Your order number

• Clear photographs of the product and packaging

• A brief description of the issue

Once reviewed, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund.

Refund Process

After we receive and inspect your returned item, you will be notified via email regarding the status of your refund.

If approved:

• Refunds will be issued to the original method of payment

• Processing time is within 7 business days

• A confirmation email will be sent once the refund has been processed

Late or Missing Refunds

If you have not received your refund after the stated processing time:

• Please check your bank or payment account again

• Contact your bank or credit card provider, as processing times may vary

• If the issue continues, reach out to us at [email protected] for assistance

Non-Returnable Items

We do not accept returns under the following conditions:

• Items that are not in new condition

• Products returned after the 30-day return window

• Items sent back without prior return authorization

Exchanges

We accept exchanges for eligible products within the 30-day return window. To request an exchange, please contact us at [email protected] with your order details, and we will guide you through the process.

Return Address

All authorized returns must be sent to the following address:

407 Back Creek Ter
Asheboro, NC 27205-2311
USA

Method & Fees

• Return method: By mail

• Return label: Download and print, free of charge

• Restocking fee: None

• Return shipping cost: Free

• Refund processing period: 7 business days

Shipping Area

We currently ship and process returns within the United States only.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us using the details below:

Business Address: 3101 W 22nd St, Panama City, FL 32405
Email: [email protected]
Customer Service Hours:
9:00 AM to 5:00 PM, Monday to Friday (GMT-07:00)