At Timberrelay, accessible at https://timberrelay.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely through third-party providers; we do not store full payment information)

Non-Personal Information

• IP address

• Browser type and device information

• Pages visited and browsing behavior

• Date and time of visits

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you regarding purchases, updates, and support requests

• Improve our website, products, and services

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

3. Cookies and Tracking Technologies

Timberrelay uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how users interact with our site and allow certain features to function properly. You can choose to disable cookies through your browser settings, though some site features may not function as intended.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data only with trusted third parties when necessary to:

• Process payments securely

• Ship and deliver orders

• Provide customer support services

• Comply with legal or regulatory requirements

All third parties are required to protect your information and use it only for authorized purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your data

• Request deletion of your personal information, subject to legal obligations

• Opt out of promotional communications at any time

To exercise your rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. Timberrelay is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

8. Children’s Privacy

Timberrelay does not knowingly collect or solicit personal information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us so we can promptly remove such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Business Address: 3101 W 22nd St, Panama City, FL 32405
Email: [email protected]
Customer Service Hours:
9:00 AM to 5:00 PM, Monday to Friday (GMT-07:00)