At Timberrelay, we strive to provide a secure, simple, and transparent payment experience for all customers shopping at https://timberrelay.com. Please review the details below to understand our accepted payment methods and payment-related policies.
Accepted Payment Methods
We accept the following secure payment methods for purchases made on our website:
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Major credit and debit cards (Visa, MasterCard, American Express, Discover)
All payments are processed in USD (United States Dollars).
Payment Security
Your payment security is very important to us. Timberrelay uses industry-standard encryption and secure payment gateways to ensure that your personal and financial information is protected at all times. We do not store or have access to your full payment details.
Payment Authorization
When you place an order, your payment method will be charged immediately after checkout. Orders will only be processed once payment authorization is successfully completed. If your payment is declined or fails, your order will not be confirmed.
Pricing and Charges
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All prices listed on our website are in USD
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Applicable taxes (if any) are calculated and displayed at checkout
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No additional payment or handling fees are charged beyond what is shown at chec
Failed or Declined Payments
If your payment is declined, please:
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Verify that your billing information is correct
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Ensure sufficient funds are available
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Contact your bank or card issuer for further assistance
If you continue to experience issues, feel free to contact us at [email protected].
Refunds
Refunds for eligible returns are processed according to our Refund & Return Policy. Approved refunds will be issued to the original payment method used at checkout and are typically processed within 7 business days.
Fraud Prevention
To protect our customers and our business, Timberrelay reserves the right to cancel or hold orders suspected of fraud or unauthorized transactions. In such cases, we may contact you to verify order details before processing.
Contact Us
If you have any questions regarding payments or billing, please contact us using the details below:
Business Address: 3101 W 22nd St, Panama City, FL 32405
Email: [email protected]
Customer Service Hours:
9:00 AM to 5:00 PM, Monday to Friday (GMT-07:00)