At Timberrelay, we are committed to providing a smooth, reliable, and transparent shipping experience for all our customers. Below is a detailed overview of our shipping process, timelines, and policies for orders placed on https://timberrelay.com.
Order Processing and Delivery Schedule
Once you place an order on our website, our team begins processing it promptly. Please review the following information to better understand how long it takes for your order to be prepared and delivered.
Order Cut-off Time
Order Cut-off Time: 04:00 PM
Time Zone: (GMT-07:00)
Orders placed before the cut-off time are processed the same business day. Orders placed after the cut-off time will be processed on the next business day.
Handling Time
Order Handling Time: 1 to 2 business days
Processing Days: Monday to Friday
Handling time refers to the period required to prepare, pack, and dispatch your order from our facility.
Transit Time
Shipping Transit Time: 3 to 7 business days
Delivery Days: Monday to Friday
Transit time depends on the destination and the carrier’s delivery schedule.
Total Shipping Time
Total Shipping Time (Handling + Transit): 4 to 9 business days
Business Days: Monday to Friday
This is the estimated time from order placement to final delivery.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email containing your order details. Once your order has shipped, you will receive a shipping confirmation email with a tracking number and tracking link.
Please note that tracking updates may take up to 24 hours to appear after dispatch.
Shipping Carrier
We work with reliable U.S.-based shipping carriers to ensure safe and timely delivery within the United States. Carrier selection may vary depending on your location and order requirements.
Shipping Locations
We currently ship within the United States only.
Shipping Fees
Shipping Cost: Free Shipping on all orders
Currency: USD
There are no additional handling or shipping charges applied at checkout.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please take the following steps:
Confirm the shipping address provided at checkout
Check all possible delivery locations around your residence
Ask family members, neighbors, or building management if they accepted the package
Contact the shipping carrier using your tracking number
If the package is officially declared lost, please contact us at [email protected] with your order number. We will assist you with a replacement or refund, as appropriate.
Shipping Delays
While we strive to meet our stated delivery timelines, delays may occasionally occur due to high shipping volumes, weather conditions, or carrier-related issues. If your order has not arrived within the expected timeframe, please reach out to our support team for assistance.
Contact Us
If you have any questions regarding our Shipping Policy or your order, please contact us using the information below:
Store Name: Timberrelay
Business Address: 3101 W 22nd St, Panama City, FL 32405
Email: [email protected]
Customer Service Hours:
9:00 AM to 5:00 PM, Monday to Friday (GMT-07:00)